But questions remain about the quality and durability of the product. Last year, the company raised more than $92,000 through the fundraising website Kickstarter. Contributors were promised Socckets in return for their backing, but some who received the product in just the last few weeks have complained about shoddy workmanship and flickering light bulbs. [On April 1, Matthews responded in a letter to her company’s Kickstarter backers: “Currently, we are working closely with our overseas vendors and manufacturing partners to improve the durability of the ball…”]
When I asked Matthews about these continuing problems, she grew defensive.
"This seems a little bit like a general attack on young adults trying to do something good,” she said. “It seems really sad that this is something that you’d want to do."
But the goal of my investigation was not to determine if the developers of the Soccket were trying to do something good; it was to find out if they had achieved something good.